This page provides information about dispute resolution options available to consumers when purchasing products on iNUNO.shop.
Marketplace model
iNUNO.shop operates as an online marketplace. Products are offered, sold and shipped by independent sellers. Unless explicitly stated otherwise, iNUNO.shop is not the contractual seller of the products. The purchase contract is concluded directly between the buyer and the respective seller.
Disputes between buyers and sellers
In the event of a dispute regarding a product, delivery, refund, or any contractual obligation, buyers are encouraged to first contact the seller directly using the contact information provided on the product page or in the order details.
Most issues can be resolved quickly and amicably through direct communication.
Role of iNUNO.shop
iNUNO.shop is not a party to the purchase contract and is therefore not responsible for resolving disputes arising from that contract. However, iNUNO.shop may, where appropriate, provide technical assistance or facilitate communication between buyers and sellers.
EU online dispute resolution platform
If a dispute cannot be resolved directly with the seller, consumers residing in the European Union may use the European Commission’s Online Dispute Resolution platform.
The platform is available at: https://ec.europa.eu/consumers/odr
Alternative dispute resolution
Participation in alternative dispute resolution procedures before a consumer arbitration board is not mandatory. Sellers may voluntarily choose to participate in such procedures. Please consult the individual seller’s terms and conditions for further information.
Applicable law and jurisdiction
Disputes arising from contracts concluded via iNUNO.shop are governed by the applicable laws of the European Union and the laws applicable between the buyer and the respective seller, without prejudice to mandatory consumer protection provisions.
Contact
For general questions about using the platform, please contact iNUNO.shop via the contact details provided on the website.