Payouts
This page explains how seller payouts work on iNUNO.shop. iNUNO.shop operates as an online marketplace platform. Products are offered, sold and shipped by independent sellers. Unless explicitly stated otherwise, iNUNO.shop is not the contractual seller of the products. The purchase contract is concluded directly between the buyer and the seller.
1. How payouts work
When a buyer pays for an order, the payment is processed through external payment service providers. Once an order is completed and eligible, iNUNO.shop initiates a payout to the seller via a payout provider. Unless otherwise stated, iNUNO.shop uses Wise Business for seller payouts.
2. Payout eligibility and timing
Payouts become eligible fourteen days after the order has been marked as delivered. This holding period is used to account for delivery confirmation, dispute windows, and consumer rights under EU law.
Payouts are processed only if the seller balance has reached the minimum payout amount.
3. Minimum payout amount
The minimum payout amount is 50 EUR. If the available balance is below this threshold, amounts will be carried forward and paid out once the minimum amount is reached.
4. Reserves and risk management
iNUNO.shop applies a rolling reserve of ten percent of eligible payout amounts. The reserve is used to cover potential refunds, chargebacks, disputes, or fraud related costs.
Reserved amounts are released to the seller once related risks have expired and no unresolved issues remain.
5. Verification and payout details
To receive payouts, sellers must provide accurate and up to date payout information and complete all required verification steps. Verification may include identity and business checks required by iNUNO.shop and or the payout provider.
Payouts may be paused if verification is incomplete, fails, or if required information is missing.
6. Payout method and currency
Payouts are sent to the payout destination configured by the seller, typically a bank account provided through the payout provider workflow. Available payout currencies and conversion options depend on the payout provider and the seller account configuration.
Currency conversion fees, transfer fees, or bank fees may apply as determined by the payout provider and or the receiving bank.
7. Fees and deductions
Marketplace fees, commissions, and other amounts payable under the seller terms are deducted before payout. Additional fees may apply, including payment provider fees, payout provider fees, dispute handling costs, or currency conversion fees.
8. Refunds, returns, and negative balances
If a seller is required to refund a buyer, the refunded amount and any related costs may be deducted from future payouts. If deductions exceed the available payout balance, a negative balance may occur.
Sellers remain responsible for resolving any negative balance resulting from refunds, chargebacks, or dispute outcomes.
9. Chargebacks, disputes, and payout holds
If a buyer initiates a dispute, chargeback, or fraud claim, payouts related to the affected order may be held until the case is resolved. Sellers must cooperate by providing requested information and evidence.
Dispute related fees may apply and may be passed on to the seller where legally permissible, particularly if the issue results from non fulfillment, misleading listings, or non compliance.
10. Taxes and accounting
Sellers are solely responsible for determining, collecting, reporting, and paying any applicable taxes, including VAT where relevant, and for issuing legally compliant invoices or receipts when required.
iNUNO.shop does not provide tax advice and does not assume liability for seller tax compliance.
11. Payout records
The seller area provides payout related records such as payout amounts, deductions, reserve amounts, and payout status. Sellers are responsible for reconciling these records with their own accounting and retaining records as required by law.
12. Contact
For questions regarding payouts, sellers may use the contact options provided in the platform legal pages and should include their seller account details and, where applicable, the affected order number.