Below you will find answers to the most common questions about using iNUNO.shop as a buyer or seller.
What is iNUNO.shop?
iNUNO.shop is an online marketplace. Products are offered, sold and shipped by independent sellers. iNUNO.shop provides the technical platform and payment processing but is not the contractual seller of the products unless explicitly stated.
Who is my contractual partner when I place an order?
Your contractual partner is the seller offering the product. The seller is responsible for product descriptions, pricing, shipping, returns and legal compliance.
How can I track my order?
You can track your order status in your customer account. Depending on the seller, tracking information may also be sent to you by email.
What are the delivery times?
Delivery times depend on the seller, shipping method and destination country. Estimated delivery times are shown on the product page and during checkout.
What if my order does not arrive?
If your order does not arrive within the stated delivery time, please contact the seller first via your order page. If the issue cannot be resolved, you may contact iNUNO.shop support for assistance.
Do I have a right of withdrawal?
If you are a consumer in the European Union or European Economic Area, you generally have a statutory right of withdrawal for distance contracts. The withdrawal period is usually 14 days from the day you receive the goods. Certain products are excluded by law.
How do returns work?
Return conditions and instructions are defined by the seller. Always follow the return instructions provided on your order page. The seller will inform you about the return address and any return costs.
How are refunds processed?
Refunds are issued by the seller after the return is approved or the order is cancelled. Refunds are made to the original payment method. Processing times may vary depending on the payment provider.
What if the product is defective?
Consumers in the EU have statutory rights regarding defective goods. Depending on the situation, you may be entitled to repair, replacement, price reduction or refund. Please contact the seller via your order page.
How are payments handled?
Payments are processed securely through iNUNO.shop. The platform ensures secure payment handling but does not store full payment details.
What is iNUNO.shop responsible for?
iNUNO.shop provides the marketplace infrastructure, payment processing and basic customer support. iNUNO.shop is not responsible for product quality, shipping or returns, which are handled by the sellers.
How can I contact support?
If you need assistance, you can contact iNUNO.shop support at info@inuno.shop or by phone at 00385 91 9166044.